Delivery / Collection Policy
Per order delivery charge is $10 unless promo applied. All orders will take at least 1-5 full working days for processing before self-collection or delivery.
Our working days are Monday to Friday excluding Saturday, Sunday and Public Holidays.
For delivery, please ensure your contact number is correct. Our assigned delivery man may contact you before delivery.
Once confirmed, should you not be present to receive the items, please note we reserve the rights to apply additional charge for re-delivery.
We understand you are anxious to receive your products and we will try our best to deliver the soonest possible.
*However, we seek your understanding that delivery generally may take up 3 to 7 working days from date of order.
For self-collection, please note all products be dispatch from warehouse and allow at least 3 to 5 working days for picking/processing. We will inform you by email when items are ready for collection.
For collection at designated stores, please note the following steps.
1. Print out your order. Its important to know the order/invoice number
2. Check your email for ready collection notice from us. Please note the email may be in your spam/junk box.
3. Once received collection notice, at your convenience proceed to store for collection.
4. Kindly note our store collection timing is between 12pm to 9pm daily.
We seek your understanding. For your convenience, we allow collection at designated stores than the usual warehouse.
Our staff at physical store only help to facilitate the collection and will not be able to provide online purchase support.
Should you have any issues/queries with regards to your online purchase, its a MUST and can ONLY be done by contact us via firstname.lastname@example.org
Thank you for shopping with us.